Patient Services Representative- Advanced Orthopaedics & Sports Medicine
About The Position
The Patient Services Representative I supports a seamless, positive patient experience by managing interactions between patients, healthcare providers, and staff. The role maintains accurate and confidential patient information, schedules appointments, responds to inquiries, and works to resolve issues efficiently and compassionately. The representative also collaborates with providers and administrative staff to support patient flow and service delivery. The position is based at the AO Business Office in Houston, Texas. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The listed salary range is $17.00–$18.00 per hour.
Requirements
- High school diploma or equivalent.
- Previous customer service experience, preferably in a healthcare setting.
- Strong verbal and written communication skills.
- Ability to read and comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
- Knowledge of English-language structure and content, including word meaning and spelling, composition, and grammar.
- Ability to apply common sense to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
- Basic computer skills, operational knowledge, and good typing skills.
- Pleasant and efficient manner in person and over the phone.
- Accuracy and attention to detail.
- Ability to work well under pressure and awareness and understanding of other cultures.
- Reasonable planning and organization skills, with the ability to multitask and prioritize.
- Ability to sit frequently and communicate clearly, including by telephone.
- Ability to handle stressful and uncomfortable situations.
Nice To Haves
- Ability to speak and communicate in Spanish.
- Experience with electronic medical record systems.
- Knowledge of medical terminology and healthcare processes.
- Bilingual proficiency in English and another language.
Responsibilities
- Answer high-volume phone calls and electronic inquiries from patients, providers, and staff.
- Schedule, reschedule, and cancel patient appointments according to provider availability and clinic policies.
- Respond to patient inquiries and concerns, providing accurate information and resolving issues promptly.
- Maintain and update patient records in the electronic health record system while ensuring data accuracy and confidentiality.
- Collaborate with healthcare providers and administrative staff to streamline patient flow and enhance service delivery.
- Provide excellent customer service to support a positive patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
