Patient Services Representative - Anderson, SC

iTrust Wellness Group•Anderson, SC

2d•Onsite

About The Position

iTrust Wellness is seeking a Patient Services Representative (Front Desk) to join our Anderson, SC outpatient mental health practice in a patient services–focused role. This position is ideal for someone with a strong interest in mental health, excellent communication skills, and a passion for delivering a high-quality, seamless patient experience. This role is fully administrative and patient-facing, serving as a key point of contact for patients while supporting providers and ensuring efficient daily operations. As a growing organization, we value team members who are adaptable, tech-savvy, and motivated to contribute to a positive and collaborative work environment. This role is responsible for managing front-office operations and coordinating patient services to ensure a smooth and welcoming experience from check-in to follow-up.

Requirements

High school diploma or equivalent
Strong interpersonal and communication skills
Ability to multitask, prioritize responsibilities, and work in a fast-paced environment
Strong attention to detail and organizational skills
Knowledge of HIPAA and patient confidentiality standards

Nice To Haves

Experience or interest in the mental health field preferred
Previous experience in a front desk, patient services, or administrative role (healthcare preferred)
Familiarity with EMR systems
Proficiency in Microsoft Office (Word, Excel, Teams)
Experience in a private practice or outpatient setting

Responsibilities

Managing incoming and outgoing patient communication (phone calls, voicemails, text messages, fax communications and other correspondence) and documenting interactions accurately
Scheduling, rescheduling, and confirming appointments
Checking patients in and out, and coordinating follow-up appointments
Assisting patients with general questions regarding services, forms, and office policies
Gaining proficiency in the EMR system to enhance workflow and patient satisfaction
Completing prior authorization requests for medications
Communicating with pharmacies and other medical offices regarding prescriptions and care coordination
Maintaining accurate patient records in accordance with HIPAA guidelines
Collaborating closely with providers and administrative staff to ensure smooth daily operations
Supporting company culture and upholding organizational values
Assisting with staffing needs at other iTrust Wellness locations as needed
Performing additional duties as assigned