Patient Services Representative - Beltline Health Center Days - 16hrs/wk

umhealthwest•Grand Rapids, MI

About The Position

Under the direction of department leadership, the Patient Services Representative is the first point of contact between the clinic and patients. The role provides customer service, handles incoming and outgoing calls, schedules appointments, and assists patients with forms. The position operates in a fast-paced environment and is a crucial link between patients and the care team. This is a day-shift position at 0.4 FTE, listed as 16 hours per week. On-call work is not required; occasional Saturday work is expected.

Requirements

High school education or equivalent.
Experience with computer data entry and strong typing skills.
Excellent customer service and interpersonal skills, including the demonstrated ability to work with diverse groups of people.
Well-developed verbal and written communication skills.
Strong telephone skills and etiquette.
Knowledge of basic math and office procedures.
Ability to work under pressure with minimal supervision.
Flexibility and willingness to handle a variety of tasks.
Basic computer knowledge and skills.

Nice To Haves

Prior administrative or clerical experience in a clinical setting.
Knowledge of medical terminology and coding.

Responsibilities

Welcome and greet patients and visitors in person and over the phone.
Answer and direct incoming calls.
Take complete and accurate patient messages for the care team.
Schedule patient appointments and handle inquiries.
Collaborate with the care team to maintain and improve patient care and service.
Register patients according to established protocols and manage assigned work queues.
Assist patients in completing necessary forms and documentation.
Ensure patient billing information is accurate.
Maintain patient correspondence and make follow-up calls.
Collect payments and reconcile the cash drawer.
Maintain the reception area, office files, and front desk.
Maintain patient privacy and confidentiality.