Patient Services Representative - Cedar Springs Days - 40hrs/wk.

University of Michigan Health-West•Cedar Springs, MI

About The Position

Under the direction of department leadership, the Patient Services Representative is the clinic’s first point of contact for patients. The role provides customer service, handles incoming and outgoing calls, schedules appointments, and assists patients with forms. It is a crucial link between patients and the care team in a fast-paced environment, requiring strong organization and interpersonal skills.

Requirements

High school education or equivalent.
Experience with computer data entry and strong typing skills.
Excellent customer service and interpersonal skills, including the ability to work with diverse groups of people.
Well-developed verbal and written communication skills.
Strong telephone skills and etiquette.
Knowledge of basic math and office procedures.
Ability to work under pressure with minimal supervision.
Flexibility and willingness to handle a variety of tasks.
Basic computer knowledge and skills.

Nice To Haves

Prior administrative or clerical experience in a clinical setting.
Knowledge of medical terminology and coding.

Responsibilities

Welcome and greet patients and visitors in person or by phone.
Answer and direct incoming calls.
Take complete and accurate messages for the care team.
Schedule patient appointments and handle inquiries.
Collaborate with the care team to maintain and improve patient care and service.
Register patients according to established protocols and manage assigned work queues.
Assist patients with required forms and documentation.
Ensure patient billing information is accurate.
Maintain patient correspondence and make follow-up calls.
Collect payments and reconcile the cash drawer.
Maintain the reception area, office files, and front desk.
Protect patient privacy and confidentiality.