4X10 Bank Call Center Representative - (4-Days, 40hrs./wk)

MCI Careers • Savannah, GA

2d • $13 - $16 • Remote

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. We're looking for dedicated and detail-orientated Bank Call Center Representatives to joing our team. In this remote role, you'll assist customers with banking inquiries and transactions, providing secure, accurate and friendly service while helping deliver a positive customer experience. The role offers a flexible work structure while ensuring reliable coverage and consistent service. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Nice To Haves

• Previous customer service experience is an advantage but not required.
• Previous outbound sales experience.
• Call center sales experience.
• Experience meeting quotas.
• CRM software experience.
• Upselling or cross-selling experience.
• Bilingual or multilingual skills.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED