Patient Services Representative (Renaissance Family Practice, Hampton)

UPMC•Pittsburgh, PA

2d•Onsite

About The Position

UPMC Renaissance Family Practice - Hampton is hiring a full-time Patient Services Representative in Allison Park, Pennsylvania. The position is Monday through Friday during daylight hours, with occasional evenings if needed for staffing coverage. The office is located on a bus line and offers free parking. The Patient Services Representative welcomes patients, helps them use consumer-friendly technologies, explains copayments and other financial obligations, and collects payments when applicable. The role schedules follow-up and ancillary-service appointments, connects patients with financial advocacy resources when appropriate, and maintains accurate demographic and insurance information. The representative helps patients and families navigate the healthcare system and promotes service excellence across the practice. The position also includes patient registration and checkout, insurance verification, consent documentation, phone-call triage, and administrative office tasks. The representative supports access to the MyUPMC patient portal and explains its features to help patients navigate health information and care services.

Requirements

High school graduation or equivalent is required.
Act 31 Child Abuse Reporting clearance with renewal is required.
Act 33 clearance with renewal is required.
Act 34 clearance with renewal is required.
Act 73 FBI clearance with renewal is required.

Nice To Haves

Experience with personal computer-based applications and other office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting to all patients.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Schedule or connect patients to resources for ancillary services at checkout.
Provide clear, understandable instructions to help patients navigate the healthcare system, and follow up on unresolved questions or needs to support continuity of care.
Apply service-recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Register patients in the Biometrics fingerprint-recognition program and explain its benefits.
Promote the MyUPMC patient portal and assist patients with registration when applicable.
Educate patients about financial responsibility and connect them with advocacy resources as needed.
Verify insurance benefits with the appropriate carrier using online verification systems or telephone inquiries.
Obtain patient or family-member signatures for consent to treatment and financial responsibility while following HIPAA rules and regulations.
Appropriately distribute or triage phone calls to other areas or clinical providers.
Perform office administrative duties, including scanning medical records and faxing.
Stay informed about UPMC Patient Portal navigation and usability, and clearly explain how patients can use it to access health information and care services.