Patient Services Representative - Rainier Beach (1.0 FTE)

Neighborcare Health Career•Seattle, WA

7d•Onsite

About The Position

The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

Requirements

High School diploma or GED
One (1) year of customer service experience

Nice To Haves

One (1) year of healthcare experience
Bilingual skills

Responsibilities

Greet and check-in medical and/or dental patients at the time of appointment.
Schedule patient appointments through the check-out process.
Provide a warm welcome to patients and their families.
Serve as an information resource for people who arrive at the clinic.
Participate in population health management and care coordination efforts.
Warmly greet patients and their families as they arrive in the clinic.
Answer telephones, confirm appointments, and transfer calls to appropriate staff member, as needed.
Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
Assist with maintaining provider templates and appointment schedules, as needed.
Maintain patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
Prepare charts and accounts on a daily basis as applicable.
Check insurance eligibility and scan Medicaid, Medicare and private insurance cards.
Collect co-pays and fees as needed, including closeout of drawer at the end of the day.
Provide registration form and instructions to new patients and those who haven’t been seen in last year, assisting if necessary.
Schedule walk-in patients for same day appointments.
Connect patients to insurance eligibility services, as needed.
Explain Neighborcare’s sliding scale policy to self-pay patients, verify income information, entering it appropriately into electronic health records.
Other duties as assigned.