Patient Services Representative - Family Health Center

Tower Health•West Reading, PA

About The Position

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner. The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Requirements

Completes and maintains all competencies and training as required for role.
High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
No experience
BLS Certification - Based on department
Computer Skills to include use and navigation
Customer Service Skills
Detail Oriented
Excellent Communications Skills
Excellent Interpersonal Skills
General Clerical Skills
Medical Terminology
Microsoft Office Applications
Multi Line Telephone Operational Skills
Multitasking
Organizational Skills

Responsibilities

Patient registration
Scheduling
Customer service
Clerical support
Accepting, recording and verifying insurance information
Processing preauthorization requests
Collecting copays and account balance payments
Scanning documents into EMR
Other administrative tasks related to the efficient operations of the department
Ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner
Complete other responsibilities in an accurate and timely manner as needed or assigned