Patient Services Representative

OrthoAtlanta•Marietta, GA

56d•Onsite

About The Position

As a Patient Services Representative at OrthoAtlanta, you will be responsible for greeting patients, managing check-in and check-out processes, and assisting with inquiries regarding appointments, insurance, and procedures. This role involves collecting payments, explaining financial policies, scheduling appointments, handling incoming calls, and ensuring effective patient communication. You will also be responsible for maintaining patient records in the EMR system, opening and closing the front office, ensuring the waiting area is tidy, and managing EMR "buckets" to facilitate clinic operations. The ideal candidate thrives in a fast-paced, people-facing environment, communicates clearly and compassionately, juggles multiple responsibilities effectively, enjoys organizing tasks, and can work both independently and as part of a team.

Requirements

High School Diploma or equivalent
Familiarity with medical terminology and EMR systems
Strong customer service skills and a professional, patient-focused demeanor
Excellent organizational, multitasking, and time-management abilities
Strong verbal and written communication skills
High attention to detail and discretion with patient information

Nice To Haves

2+ years of experience in a medical office or clinical setting preferred
Epic EMR system experience

Responsibilities

Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
Input and update patient demographics, insurance information, and visit details into the EMR system
Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow