Patient Services Representative | Moscow Medical | Full Time
About The Position
The Patient Services Representative will greet patients and visitors on the phone or in person with professionalism, representing the Gritman Way. This role involves maintaining a positive attitude, working well with all staff and departments, and monitoring call queues or the lobby for wait times or issues. The representative will protect patient rights by maintaining strict confidentiality, enter quality phone notes/patient cases, and prepare end-of-day deposit reconciliation paperwork. Key responsibilities include maintaining accurate and complete patient accounts, quality data input of insurance information, appropriate scheduling of appointments, and obtaining necessary information from patients for new and existing accounts. The role also involves keeping the reception area clean, maintaining a balanced cash drawer, and consistently demonstrating AIDET. Additional duties include registering patients for the portal, performing opening and closing tasks, collecting copays/outstanding balances, assisting with paperwork preparation for appointments/charts, responding to simple face-to-face medical record requests, reviewing and researching patient concerns/complaints, and working with Epic to problem-solve workflow issues during patient check-in. The representative will also manage patient appointment confirmation through Epic.
Requirements
- Experience working with computers
- Basic office functions
- Excellent customer service
- Written and verbal communication skills
- Positive attitude
- Ability to work closely with others
- Critical thinking
- Flexibility
- Computer skills
Nice To Haves
- Prior education and/or experience in a medical office
Responsibilities
- Greet patients and visitors on the phone or in person with professionalism representing the Gritman Way
- Maintain a positive attitude and work well with all staff and departments
- Monitor call queue and/or lobby for wait times or issues
- Protect patient rights by maintaining strict confidentiality
- Enter quality phone notes/patient cases
- Prepare end of day deposit reconciliation paperwork
- Maintain accurate and complete patient accounts
- Perform quality data input of insurance information
- Schedule appointments appropriately
- Obtain appropriate information from patients for new and existing accounts
- Keep the reception area clean
- Maintain a balanced cash drawer
- Consistently demonstrate AIDET
- Register patients for the portal
- Perform opening and closing tasks
- Collect copays/outstanding balances
- Assist in the preparation of proper paperwork for appointment/chart prep
- Respond to simple face-to-face medical record requests from patients
- Review and research patient concerns/complaints
- Work with Epic to problem solve workflow issues when a patient is having difficulty checking in
- Manage patient appointment confirmation through Epic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
