Patient Services Representative - Cancer Center

Tower Health • West Reading, PA

2d • Onsite

About The Position

The Patient Services Representative handles patient registration, scheduling, customer service, and clerical support. This role involves accepting, recording, and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR, and performing other administrative tasks essential for the efficient operation of the department. The representative ensures all interactions with patients, families, the community, vendors, coworkers, and physicians are conducted in a friendly, courteous, helpful, and considerate manner.

Requirements

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Nice To Haves

• Relevant experience may be considered in lieu of education

Responsibilities

• Handles patient registration, scheduling, customer service and clerical support.
• Accepts, records and verifies insurance information.
• Processes preauthorization requests.
• Collects copays and account balance payments.
• Scans documents into EMR.
• Handles other administrative tasks related to the efficient operations of the department.
• Ensures contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED