Patient Services Representative
About The Position
Lehigh Valley Health Network (LVHN) is seeking a Patient Services Representative to coordinate and provide a variety of clerical/administrative duties associated with daily physician practice operations. This role serves as the initial point of contact for patients and healthcare providers within the practice, delivering a high standard of customer service to maintain the overall patient experience. LVHN is a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work, consistently ranked among the "Best Hospitals" by U.S. News & World Report and a Magnet <br>
Requirements
- High School Diploma/GED
- 1 year Customer service experience
- Ability to adapt to changing priorities.
- Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
- Ability to maintain strict confidentiality.
- Proficient computer skills.
- Proven proficiency of technology and EMR workflows at the conclusion of orientation.
- Able to handle cash and other methods of patients accurately.
- Able to explain, educate, and support the usage of the LVHN patient portal including various features.
Responsibilities
- Perform a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
- Gather information necessary for accurate registration and check-in to fulfill service promise.
- Obtain and verify insurance authorizations/precertification and complete medical record release requests and schedule/confirm patient appointments.
- Sustain the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
- Collaborate in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
- Keep abreast of changes in all insurance providers regarding coverage and reimbursement changes.
- Organize effectively and efficiently to accommodate interruptions and changing priorities.
- Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
- Perform appropriate patient outreach include telephone and EMR messaging.
Benefits
- health insurance
- dental insurance
- vision insurance
- life insurance
- disability insurance
- 401k
- paid holidays
- professional development
- learning development program
- tuition reimbursement
- employee discount programs
- wellness programs
- home office stipend
- flexible scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
