Patient Services Representative
About The Position
Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering opportunities for career growth. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and is a Magnet™ Hospital, recognized for nursing excellence. Several LVHN hospitals have received 'A' grades for patient safety from The Leapfrog Group. LVHN is committed to teamwork, compassion, and technology to deliver excellent healthcare. This role coordinates and provides clerical/administrative duties for physician practice operations, serving as the initial point of contact for patients and healthcare providers, and delivering a high standard of customer service to maintain the patient experience.
Requirements
- High School Diploma/GED
- 1 year Customer service experience
- Ability to adapt to changing priorities
- Ability to maintain accuracy and compliance with detailed-oriented responsibilities
- Ability to maintain strict confidentiality
- Proficient computer skills
- Proven proficiency of technology and EMR workflows at the conclusion of orientation
Responsibilities
- Performs detail-oriented administrative tasks to anticipate the needs of team members and patients.
- Gathers information for accurate registration and check-in.
- Obtains and verifies insurance authorizations/precertification.
- Completes medical record release requests and schedules/confirms patient appointments.
- Sustains the execution and flow of the patient schedule.
- Collaborates in training, staffing, and functionality, providing feedback.
- Stays informed about changes in insurance provider coverage and reimbursement.
- Organizes effectively to accommodate interruptions and changing priorities.
- Performs scheduling, scanning, billing, filing, referrals, and work queue management.
- Performs patient outreach via telephone and EMR messaging.
- Handles cash and other patient payment methods accurately.
- Explains, educates, and supports the usage of the LVHN patient portal.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
