Patient Services Representative

Community Health and Dental Care • Pottstown, PA

1d

About The Position

Provides general clerical support to primary care teams and general customer service for health center patients and visitors.

Requirements

• General clerical support
• Customer service for health center patients and visitors
• Greeting patients and visitors
• Patient intake and input of all required registration information
• Scheduling appointments
• Verifying and updating patient information (address, phone, insurance)
• Intake of insurance information and verification
• Management of patient flow
• Documenting correct billing information at the point of service
• Eligibility verification
• Updating insurance information
• Appointment tracking
• Collecting co-payments and payments from patients
• Balancing cash drawer daily
• Resolving patient complaints
• Making daily reminder calls
• Operating main telephone switchboard
• Routing calls
• Taking patient messages
• Setting appointments according to protocol
• Providing translation services as able and appropriate
• Maintaining a safe and respectful patient care environment
• Adhering to the organization's mission, vision, and values
• Adhering to policies regarding time and attendance
• Complying with accepted dress code
• Maintaining a professional image
• Demonstrating reliability and trustworthiness
• Managing time and resources to meet goals
• Demonstrating flexibility in work assignments
• Participating in performance improvement activities
• Maintaining patient/employee confidentiality
• Observing Health Care System's compliance policies

Nice To Haves

• Translation services as able and appropriate

Responsibilities

• Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.
• Verifies and updates patient information at each visit (address, phone, insurance, etc.)
• Intake of insurance information and verification
• Management of patient flow
• Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)
• Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.
• Provides patient services, including resolving complaints, making daily reminder calls, etc.
• Operates main telephone switchboard, routes calls, takes patient messages, sets appointments according to protocol.
• Provides translation services as able and appropriate.
• Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
• Performs other related duties as required or assigned.
• Adheres to the organizations mission, vision and values.
• Adheres to the organization’s policies regarding time and attendance.
• Complies with accepted dress code and maintains a professional image.
• Demonstrates reliability and trustworthiness.
• Manages time and other resources to meet established goals within the agreed upon time frames.
• Demonstrates flexibility in the acceptance and completion of work assignments.
• Participates in the department’s performance improvement activities.
• Maintains patient/employee confidentiality in the management of information.
• Observes the Health Care System’s compliance policies.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed