Patient Services Representative

Chord Specialty Dental Partners • Upper Macungie Township, PA

1d • Onsite

About The Position

Children's Dental Health is seeking a motivated Patient Services Representative to join their close-knit team in providing top-notch dental care to patients. As a Patient Services Representative, you will be the patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. The company is searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles. Children's Dental Health is the leading provider of pediatric dental medicine in the region, operating 33 practices and four surgery centers in the PA/NJ/DE marketplace. They leverage the latest equipment and technology, and their affiliated dentists provide comprehensive dental care to pediatric patients – from infants to adolescents – in fun, welcoming environments designed specifically for the needs of children. Their aim is to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.

Requirements

• Motivated and willing to learn on the job
• Strong customer service skills; ability to communicate well
• Demonstrated desire to work with children in a pediatric setting
• Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines

Nice To Haves

• Experience working in the front desk area of a medical/dental practice preferred

Responsibilities

• Provide welcoming, prompt, and respectful customer service patients and families upon arrival and dismissal.
• Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized
• Filing and scanning medical documents and office forms as directed
• Verifying all patient demographic, health, pharmacy, and insurance information
• Schedule and confirm patient appointments
• Cleaning the front office work area and other maintenance assignments as directed

Benefits

• Medical and Vision Insurance: You're eligible starting the first month after you join.
• Dental Coverage: Enjoy this benefit with $0 premium.
• 401(k) Plan with Company Match: We help you plan for your future with our matching program.
• Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
• Employee Referral Program: Earn rewards for bringing talented individuals to our team.
• Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
• Pet Insurance: We understand the importance of furry family members too.
• Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
• Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees