Patient Services Representative - Twin Cities Orthopedics

Revo Health•Eagan, MN

3d•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service. This is a casual role, no guaranteed hours; Hours to pick up are Monday - Friday - possible shifts include 4:30 AM - 1:00 PM; 8:30 AM - 5:00 PM. We can be flexible on hours our of our Eagan surgery center. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Customer Service experience required
Ability to Comply with company policies, procedures, practices and business ethics guidelines.
Ability to Complete job required training.
Ability to Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic, office or surgery center during business hours
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Frequent lifting and/or moving up to 25 pounds with occasional lifting and moving of a maximum of 50 pounds may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required

Nice To Haves

Medical terminology knowledge preferred
Administrative or Medical Office experience preferred

Responsibilities

Greet and register surgery patients.
Obtain all appropriate insurance information and signatures from patients at the time of registration.
Verify all patients’ insurance is accurately updated.
Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
Responsible for courteous and respectful communication with patient’s families and guests.
Responsible for all patient chart preparation.
Responsible for upkeep of patient waiting areas.
Responsible for monitoring fax machine.
Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
Assists with patient pre-operative phone calls as needed.
Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources.
Any and all other duties as assigned.