Patient Services Representative - Twin Cities Orthopedics

Revo Health•Eagan, MN

1d•$19 - $28•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service. This is a casual role, no guaranteed hours; Hours to pick up are Monday - Friday - possible shifts include 4:30 AM - 1:00 PM; 8:30 AM - 5:00 PM. We can be flexible on hours our of our Eagan surgery center. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Customer Service experience required

Nice To Haves

Medical terminology knowledge preferred
Administrative or Medical Office experience preferred

Responsibilities

Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
Verify all patients’ insurance is accurately updated.
Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
Responsible for courteous and respectful communication with patient’s families and guests.
Responsible for all patient chart preparation.
Responsible for upkeep of patient waiting areas.
Responsible for monitoring fax machine.
Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
Assists with patient pre-operative phone calls as needed.
Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources.
Any and all other duties as assigned.