Patient Services Representative

Bridgeview Eye Partners•Maumee, OH

8d•Onsite

About The Position

Are you someone who thrives in a fast-paced environment, loves helping people, and takes pride in creating a welcoming experience? Our Patient Services team is often the very first impression patients have of our practice — and we’re looking for compassionate, detail-oriented professionals who make every interaction count. As a Patient Services Representative, you’ll play a key role in both the patient experience and the success of our practice. From greeting patients with a warm smile to helping them navigate appointments, insurance, and billing questions, you’ll be part of a team that truly makes a difference every day. No prior ophthalmology experience? No problem. We provide a comprehensive training program and offer company-paid certification opportunities to help you grow your career in healthcare. If you’re organized, positive, patient-focused, and ready to build a career with purpose, we’d love to meet you! POSITION SUMMARY The Patient Services Representative serves as a liaison between patients, providers, clinical teams, insurance companies, and our Central Billing department. This role supports the coordination of patient care through appointment scheduling, insurance verification, patient communications, check-in/check-out processes, and administrative support.

Requirements

Compassionate
Detail-oriented
Organized
Positive
Patient-focused

Nice To Haves

Prior ophthalmology experience

Responsibilities

Welcome patients in a friendly, professional, and compassionate manner
Answer incoming calls, schedule appointments, and assist with patient communication and recalls
Respond to patient questions regarding billing, services, procedures, and office policies
Prepare and maintain accurate patient charts and documentation within the EHR system
Verify insurance eligibility, obtain authorizations, and support clean claim processing
Efficiently process patient check-in and check-out, including payment collection and scheduling follow-up care
Maintain strong communication with clinical staff to support smooth patient flow throughout the office
Complete end-of-day responsibilities including balancing cash drawers, processing deposits, and running reports
Help maintain a clean, organized, and welcoming office environment
Perform additional duties as assigned by office leadership and providers