Patient Services Representative

Schuylkill • Trexlertown, PA

1d • Onsite

About The Position

Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering opportunities for career growth. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and is a Magnet™ Hospital, recognized for nursing excellence. Several LVHN hospitals have received 'A' grades from The Leapfrog Group for patient safety. LVHN is committed to teamwork, compassion, and technology to deliver excellent health care. This role coordinates and provides clerical/administrative duties for physician practice operations, serving as the initial point of contact for patients and healthcare providers, and delivering a high standard of customer service to maintain the patient experience.

Requirements

• High School Diploma/GED
• 1 year Customer service experience
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of patients accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Responsibilities

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach include telephone and EMR messaging.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED