Patient Services Representative (Part Time)

The US Oncology Network•Nashville, TN

7d•Onsite

About The Position

SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today. Under general supervision, the Patient Services Representative performs a range of general business office functions in support of clinical operations and patient care. Responsibilities may include some or all of the following: Billing and claim submissions; charge capture and payment posting; insurance verification and eligibility determinations; obtaining pre-authorizations; and account follow-up and payment resolution. Counseling patients and families on insurance coverage, payment options, and financial responsibilities with professionalism and compassion. Assisting patients and families in identifying and accessing community resources, including but not limited to housing, transportation, and financial assistance programs. Supporting and adhering to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Requirements

High School Diploma or equivalent required.
Minimum three to five years of medical business office experience.

Responsibilities

Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary.
Collects and reviews all patient insurance information and completes insurance forms. Collects co-pays, deductibles and other out of pocket amounts at the time of visit.
Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.
Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed.
Reviews Explanation of Benefits (EOB) for consistency.
Submits files and processes all claims for payment. Researches and resolves claim delay issues.
Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence. Provides all documentation to expedite payment.
Follows-up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments.
Sets-up financial arrangements with patients as necessary.
As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.

Benefits

Medical
Dental
Vision
Life Insurance
Generous Paid Time Off (PTO)
Company-paid Short-term and Long-term Disability Coverage
401k plan with company contribution
Wellness program that rewards you practicing a healthy lifestyle
Employee Assistance Program and Discount Program to some of your favorite retailers
Free Parking
Career Growth and Development
Supportive Team and Resources