Patient Services Representative-Overlake
Fred Hutchinson Cancer Center•Bellevue, WA
•Onsite
About The Position
The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service. This position is a Per Diem onsite role working Monday-Friday at our Overlake location.
Requirements
- High School diploma or equivalent
- Six months to one year experience in customer service environment
- Ability to work in a fast paced, complex healthcare environment.
- Effectively organize and manage time and tasks independently.
- Ability to communicate (verbally and in writing) in a clear and concise manner.
- Can use a mouse, navigate computer programs and use email in a professional setting
Nice To Haves
- Medical terminology
Responsibilities
- Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
- Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
- Triage questions and concerns from callers and forward to appropriate staff or department as needed.
- Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
- Activates provider orders (Alliance Lab only).
- May schedule patient appointments as ordered by clinician.
- May be responsible for the facilitation of patient flow .
- Verifies demographic, clinical and financial information with patient as required.
Benefits
- retirement savings plan
- employee assistance program
- paid sick leave (1 hour for every 30 hours worked)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
