Patient Services Representative, Patewood Outpatient Ctr, FT, Days

Prisma Health•Greenville, SC

12d•Onsite

About The Position

Responsible for aspects of front office management and operation as assigned. This role involves complete and accurate patient registration, pre-certification, charge capture, and accurately coding diagnoses given by physicians. The position also handles posting all payments, balancing computer reports at day end, and requires a high level of public contact and excellent interpersonal skills. The representative arranges for patient pre-payments and enforces financial agreements prior to service, gathers charge information, codes, enters into the database, completes the billing process, and distributes billing information. They file insurance claims, assist patients with insurance forms, and process unpaid accounts by contacting patients and third-party payers. This role serves as a liaison between the patient and medical support staff, greets patients and visitors courteously, checks patients in, verifies and updates insurance information, and obtains necessary signatures. The representative assists patients with ambulatory difficulties, maintains the appointment book, follows office scheduling policies, provides front office phone support, and screens visitors. Responsibilities include gathering, coding, and posting outpatient charges, processing vouchers and private payments, researching address verification, processing mail return statements, and acquiring billing information. Cashiering functions, including monitoring and balancing the cash drawer, preparing daily cash deposits, and receiving payments are also part of the role. The position involves working with patients to secure prepayment sources or financial agreements, participating in account resolution, assisting with outpatient coding and error resolution, and processing edits and customer service requests. Identifying trends, communicating problems to management, and updating patient account databases are key. Maintaining and updating physician schedules, scheduling surgeries and appointments, answering patient questions, and assembling patient charts are also required. The representative assists patients with insurance claims, disability benefits, home health care, medical equipment, and surgical care. They process benefit correspondence and forms to expedite claims, assist with hospitalization or surgical pre-certification, and follow up with insurance companies for coverage approval. Posting actions, maintaining patient account records, answering patient inquiries, confirming workers’ compensation claims, preparing disability claims, and following up on claim payments are essential. Maintaining files, researching information for outpatient billing, coding procedures and diagnoses, keying charge information, and processing billings are also included. The role involves pulling charts, delivering, transporting, sorting, and filing charts, picking up lab reports, dictations, X-rays, and correspondence. Maintaining orderly files, filing medical reports, purging obsolete records, destroying outdated records, making new patient charts, repairing damaged charts, and assisting in locating and filing records are part of the job. Working with medical assistants to route charts and following medical records policies are required. Collecting payments at time of service, reviewing accounts for timely payments, performing collection actions, evaluating patient financial status, establishing payment plans, and recommending accounts for collection agencies are also responsibilities. Identifying and resolving patient billing complaints, following up on accounts, and participating in educational activities are expected. Gathering and verifying superbills, entering charge and payment information, verifying accuracy of coding, charging, and insurance status, printing and verifying daily reports, and backing up and closing computer files are daily tasks. Registering new patients, updating financial information, maintaining confidentiality, and performing related work are also part of the role. As a representative of Prisma Health Clinical Department, maintaining a neat and professional appearance, demonstrating commitment to serve, and upholding office manual guidelines are expected.

Requirements

High school diploma or equivalent OR Post-high school diploma.
No previous experience required.
Basic understanding of ICD-9 and CPT coding preferred.
Current Prisma Health team members with 1 year of Prisma Health experience in this job profile will be accepted (in lieu of education requirements).

Nice To Haves

Associate degree in technical specialty program of 18 months minimum in length preferred.
Multi-specialty group practice setting experience preferred.

Responsibilities

Complete and accurate patient registration, pre-certification, charge capture, and accurately coding diagnoses given by physicians.
Posting all payments and balancing with the computer reports at day end.
Arranging for patient pre-payments and enforcing financial agreements prior to providing service.
Gathering charge information, coding, entering into database, completing billing process, and distributing billing information.
Filing insurance claims and assisting patients in completing insurance forms.
Processing unpaid accounts by contacting patients and third-party payers.
Greeting patients and visitors in a prompt, courteous, and helpful manner.
Checking in patients, verifying and updating necessary insurance information in the patient accounting system.
Obtaining signatures on all forms and documents as required.
Assisting patients with ambulatory difficulties.
Maintaining appointment book and following office scheduling policies.
Providing front office phone support as needed and outlined through cross training program.
Screening visitors and responding to routine requests for information.
Gathering, accurately coding and posting outpatient charges.
Processing vouchers and private payments, to include updating registration screens based on information on checks.
Researching address verification as needed.
Helping to process mail return statements and outgoing statements.
Acquiring billing information for all doctors for all patients seen in practice.
Performing cashiering functions including monitoring and balancing cash drawer daily.
Preparing daily cash deposits.
Receiving payments from patients and issuing receipts.
Coding and posting payments and maintaining required records, reports and files.
Working with patients in securing prepayment sources or financial agreements prior to providing service.
Participating with other staff to achieve account resolution.
Assisting with outpatient coding and error resolution.
Processing edits and Customer Service and Collection Request for resolution within specified time frames.
Identifying trends and communicating problems to management.
Updating patient account database.
Maintaining and updating current information on physician’s schedules.
Scheduling surgeries, ancillary services and follow-up outpatient appointments and admissions as requested.
Answering questions regarding patient appointments and testing.
Assembling patients’ charts for next day visit.
Updating profiles on all patients, ensuring completeness and accuracy.
Overseeing waiting area, coordinating patient movement, reporting problems or irregularities.
Assisting patients with questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, etc.
Processing benefit correspondence, signature, and insurance forms to expedite payment of outstanding claims.
Assisting patients in completing all necessary forms to obtain hospitalization or Surgical pre-certification from insurance companies.
Following-up with insurance companies ensuring that coverage is approved.
Posting all actions and maintaining permanent record of patient accounts.
Answering patient questions and inquiries regarding their accounts.
Confirming all workers’ compensation claims with employees.
Preparing disability claims in a timely manner.
Following-up with insurance companies ensuring that claims are paid as directed.
Maintaining files with referral slips, medical authorizations, and insurance slips.
Researching all information needed to complete outpatient billing process including getting charge information from physicians.
Coding information about procedures performed and diagnosis on charge.
Keying charge information into on-line entry program.
Processing and distributing copies of billings according to clinic policies.
Assisting with outpatient coding and error resolution.
Pulling charts for scheduled appointments in advance.
Delivering, transporting, sorting and filing returned charts.
Picking up lab reports, dictations, X-rays, and correspondence.
Continually checking for misfiled charts and refiling according to filing system.
Maintaining orderly files.
Filing all medical reports.
Purging obsolete records and files in storage.
Destroying outdated records following established procedures for retention and destruction.
Making up new patient charts.
Repairing damaged charts.
Assisting in locating and filing records.
Working with medical assistants and other staff to route patient charts to proper location.
Following medical records policies and procedures.
Collecting payments at time of service for daily outpatient visit services.
Reviewing each account via computer to ensure patient’s account(s) are being paid on a timely basis.
Performing collection actions including contacting patients by telephone and resubmitting claims to third party reimburses.
Evaluating patient financial status and establishing budget payment plans.
Reviewing accounts for possible assignment to collection agency, making recommendation to Clinical Dept. Practice Manager.
Identifying and resolving patient billing complaints.
Participating with other staff to follow up on accounts until zero balance or turned over for collection.
Participating in educational activities.
Gathering and verifying superbills for specified practice on a daily basis.
Entering all charge and same day payment information for patient visits and hospital patients, verifying accuracy of coding, charging and patient insurance status.
Printing daily reports, verifying charge entry balancing at day end.
Backing up and closing computer files on a daily basis, logging as appropriate (i.e. closing all batches in accordance with policy).
Registering new patients after verifying patient status on computer inquiry.
Updating financial information as indicated.
Maintaining strictest confidentiality.
Participating in educational activities.
Performing related work as required.
Maintaining neat and professional appearance, demonstrating commitment to serve at all times and upholding guidelines set forth in office manual.
Performing other duties as assigned.