Patient Services Representative Surgery Scheduling Orthopedics
About The Position
Practice and Culture Join our Orthopedic team as a Patient Service Representative supporting surgical scheduling. In this role, you’ll schedule surgeries, guide patients through next steps, and partner with providers and care teams to create a smooth, timely experience from scheduling to surgery day. We’re seeking adaptable, forward-thinking individuals who can pivot quickly, embrace change, and contribute to a fast-paced, team-driven environment where accuracy, communication, and patient-centered care matter every day. Job Summary As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.
Requirements
- High School Diploma or equivalent
- 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience
Responsibilities
- Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
- Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
- Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
- Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
- Assists with training new team members utilizing standard work.
- Ability to perform the role of Patient Services Representative, Associate when necessary.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
