Patient Services Representative - Physician Practice - Premier Family Medicine

Bon Secours Mercy Health•Greenville, SC

14h

About The Position

The Patient Services Representative is the first line of quality service to patients and the community at Premier Family Medicine. The role handles patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position serves as the primary point of contact between patients and the physician practice. It processes patients at appointments, responds to calls, maintains patient records and charts, coordinates referrals and authorizations, handles payments and revenue-cycle tasks, and helps maintain patient flow. High school diploma or GED is required; prior patient registration or healthcare experience is preferred. No licensure or certification is required.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Prior patient registration or healthcare experience is preferred.
No licensure or certification required.

Nice To Haves

Prior experience in patient registration or healthcare.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide strong communication and customer service.
Answer and route internal and external calls, schedule patients, and enter scheduling information accurately and promptly.
Process patients as they arrive for appointments.
Troubleshoot and resolve problems promptly to maintain patient flow, and inform the supervisor of department or patient issues immediately.
Process admission paperwork and perform basic insurance verification.
Obtain, complete, and verify patient demographic and insurance information during registration; correct registration errors as needed.
Record lobby wait-time indicators.
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
Perform charge entry for external services, such as nursing homes, as needed.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Assist patients with online scheduling and MyChart as needed.
Help patients obtain referrals for follow-up services and record referrals on the referral/consult tracking tool.
Obtain or assist with obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue-cycle software.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
Occasionally cover other physician practice locations as needed.