Patient Services Representative - Gardiner Family Medicine
About The Position
Performs receptionist, registration, and clerical duties associated with delivering patient care, with a focus on excellent customer service. The role supports patient intake and timely care by accurately capturing patient information, verifying insurance and authorizations, collecting applicable payments, and coordinating with unit staff. The position is scheduled for 40 hours per week and is non-exempt. The listed base pay range is $19.50–$35.18 per hour; individual pay depends on experience, qualifications, skills, and market considerations. Eligible team members may also earn applicable shift, weekend, holiday, on-call, and other differentials. The employer describes a total rewards package supporting physical, emotional, and financial wellness, as well as career development. Benefits and programs include health, dental, and vision coverage; wellness resources; leave for new parents; earned time; an Employee Assistance Program; Payactiv; tuition reimbursement; retirement contributions; life and disability insurance; and learning and development resources.
Requirements
- High school diploma or equivalent.
- Strong data entry, communication, and teamwork skills.
Nice To Haves
- Experience in registration, billing, scheduling, or customer service preferred.
- Working knowledge of insurance and authorizations is a plus.
Responsibilities
- Greet patients and caregivers, explain the intake process, and answer questions.
- Register patients accurately and capture required demographic, billing, and clinical information.
- Verify insurance, obtain authorizations, and check medical necessity.
- Collect copays, deductibles, and coinsurance, or refer patients to financial counseling.
- Coordinate with unit staff to support timely placement and reduce delays.
- Meet productivity, quality, and privacy standards.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Wellness programs and resources
- Leave for new parents
- Earned time plan
- Employee Assistance Program
- Payactiv access to wages before payday
- Tuition reimbursement
- Up to 2% of eligible pay in 403(b) company-matching contributions
- Additional 2% in the 401(a) retirement income plan
- Three insurance plans covering loss of income due to death, terminal illness, or serious injury from accident
- Short-term disability insurance
- Long-term disability insurance
- Leadership-supported career development programs and learning resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
