Patient Services Rep - Primary Care Part-time Days

Northwestern Memorial Healthcare • DeKalb, IL

2d • $19 - $25

About The Position

The Patient Services Representative performs customer service and business office functions in a medical practice, providing a high level of service to patients and company representatives in person and by phone. The role reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The position is part-time, 24 hours per week (0.6 FTE), on the day shift.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Nice To Haves

• Bachelor’s degree.
• One to three years of prior physician office experience.
• Working knowledge of medical terminology.

Responsibilities

• Greet patients and complete registration, including obtaining required information, verifying insurance, and collecting co-pays and outstanding balances.
• Obtain and update patient demographic and company information.
• Answer phones, schedule appointments, and direct and document patient calls as appropriate.
• Coordinate scheduling of outside patient testing and provide backup appointment scheduling.
• Serve as a liaison between patients and the practice.
• Perform daily work in a way that supports patient safety and confidentiality.
• Complete daily reconciliation reports to ensure charges have been entered correctly.
• Pull and prepare charts for the next day’s appointments and file completed patient charts daily.
• File test and procedure results in patients’ medical records after physician sign-off.
• Liaise with company representatives or potential employees to ensure appropriate services are provided.
• Review Epic charts before appointments to confirm consents are within the past 12 months and insurance cards are current.
• Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.

Benefits

• The company describes a wide range of benefits supporting employees’ physical, emotional, and financial well-being; eligibility depends on employment classification.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED