Patient Services Representative

Native Project • Spokane, WA

13d • Onsite

About The Position

The NATIVE Project is seeking a compassionate and detail-oriented Patient Services Representative to be the welcoming first point of contact for our patients and community members. This role is essential to creating a respectful, culturally responsive, and patient-centered experience within our clinic. The Patient Services Representative plays a vital role in enhancing the well-being of our communities by providing exceptional reception, scheduling, telephone, and clerical support services. You will support patients from check-in to appointment completion while upholding confidentiality, accuracy, and a culture of compassionate care.

Requirements

• High school diploma or equivalent
• Strong understanding of multicultural communities, Indian culture, and social service systems.
• Excellent communication skills, both verbal and written.
• Ability to collaborate effectively in a team environment and resolve conflicts when necessary.
• Proficient in proofreading and editing, with solid grammatical skills.
• Competent in using office equipment such as computers, photocopiers, scanners, and printers.
• Familiarity with Microsoft Word and ability to learn other software programs as needed.
• Can lift 25-30 lb. items, sit for extended periods, and manage stress effectively.
• Willingness to travel locally and for training purposes.
• Commitment to supporting recovery-based lifestyles and patient outcomes.
• Completing criminal background checks, OIG checks, and pre-employment UA/BA.

Nice To Haves

• additional education or training preferred
• Prior experience in customer service and handling multi-line telephone systems preferred.

Responsibilities

• Warmly welcome patients upon arrival, ensuring a culture of compassionate care; verify appointment details, insurance coverage, and personal information in our database.
• Collect insurance co-payments and necessary documents, maintaining accurate records of financial transactions.
• Handle patient demographics over the phone, updating electronic medical records promptly and efficiently.
• Assist patients in navigating and utilizing the Patient Portal for seamless access to healthcare services.
• Ensure completeness and accuracy of intake forms and fee slips before submission for processing.
• Professionally manage telephone inquiries, taking messages or directing calls to appropriate staff members.
• Coordinate appointment scheduling and arrange translators when needed, adhering to clinic guidelines.
• Maintain cleanliness and security in patient waiting areas, upholding confidentiality and privacy regulations at all times.
• Perform additional tasks as delegated or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED