Patient Services Representative | Hospital Admitting | Multiple Openings

Gritman Medical Center • Moscow, ID

19d

About The Position

Gritman Medical Center is seeking a Patient Services Representative (PSR) to provide essential administrative and clerical support in a fast-paced healthcare setting. The role supports smooth patient registration and appointment scheduling, and facilitates communication between healthcare providers, patients, pharmacies, and other medical offices. The PSR I is expected to maintain strict confidentiality in compliance with HIPAA regulations while delivering excellent customer service and professionalism in every interaction.

The position involves frequent interaction with patients, staff, and visitors in a busy office environment, with potential exposure to seasonal outdoor conditions and public health risks.

Requirements

• Experience working with computers.
• Knowledge of basic office functions, including message-taking, data entry, and cash handling.
• Strong customer service, written, and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer programs and multi-line phone systems.
• Critical thinking and problem-solving skills with minimal supervision.
• Flexibility and ability to adapt to changing workflows.

Nice To Haves

• Previous experience in a medical office.

Responsibilities

• Greet and assist patients and visitors in person and over the phone with professionalism and a positive attitude.
• Monitor call queues and patient wait times to ensure efficient service.
• Maintain accurate patient accounts, process payments, and balance cash drawers.
• Enter and verify insurance and patient information accurately.
• Schedule patient appointments according to clinic protocols.
• Assist with medical record requests and chart preparation.
• Keep the reception area clean, organized, and welcoming.
• Maintain strict confidentiality and uphold patient privacy and rights.
• Respond to patient concerns or complaints professionally and efficiently.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed