Patient Access Representative - Admitting
About The Position
PeaceHealth is seeking a Patient Access Representative for an Admitting role. The position assists in coordinating activities among scheduling, insurance verification, and pre-certification, and acts as a clinical liaison with physician practices interacting with pre-visit services. The role pre-registers and registers patients, records accurate demographic and financial information, collects patient balances and other payments, verifies insurance coverage and requirements, and obtains prior authorizations or referrals as appropriate before patient arrival. It responds to customer inquiries, helps cover departmental needs, and manages appointment schedules, which may include reminder calls and contacting referrals. Depending on the location and service needs, the representative may use a mobile cart to register patients, transport patients using escort or wheeled transport equipment, and assist with scheduling other imaging or ancillary services. Other duties may be assigned. This is a per diem/relief, variable position represented by a collective bargaining agreement. The listed salary range is $23.88–$32.14; the hiring rate depends on factors including education, training, work experience, applicable collective bargaining agreement terms, and seniority.
Requirements
- High school diploma or equivalent.
- At least one year of medical office or related customer service experience.
- Must manage conflict effectively and professionally.
- Excellent time management skills, with emphasis on meeting time-sensitive deadlines.
- Good customer service and interpersonal skills.
Nice To Haves
- Experience with Microsoft Office applications, including Word, Excel, and Outlook.
- Demonstrated knowledge of medical terminology and CPT/ICD-10 coding.
- Knowledge of insurance processes and regulations.
Responsibilities
- Coordinate activities between scheduling, insurance verification, and pre-certification.
- Act as a clinical liaison with physician practices interacting with pre-visit services.
- Pre-register and register patients, ensuring accurate demographic and financial data.
- Collect patient balances, co-payments, co-insurance, and other payments.
- Verify coverage and insurance requirements, and obtain prior authorizations or referrals as appropriate before patient arrival.
- Respond to customer inquiries.
- Assist with departmental coverage as needed.
- Manage daily appointment schedules, including reminder calls and calls to referrals as applicable.
- May transport patients using escort or wheeled transport equipment.
- May assist with scheduling other imaging services and/or ancillary services.
- Perform other duties as assigned.
Benefits
- For positions below 0.5 FTE: 403(b) retirement plan for caregiver contributions, wellness benefits, discount program, expanded EAP, and mental health program.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
