Patient Services Representative-CMPG Pain Mgmt Center

Carle Health•Peoria, IL

2d•Onsite

About The Position

To assist and support the clinical staff and providers in the provision of patient care. The incumbent functions as a receptionist and in a clerical role for the majority of the time. Coding of procedures is another potential responsibility of this position after proficiency of the basic job function has been accomplished.

Requirements

Associate's Degree: Related Field
Work Experience

Nice To Haves

Coding of procedures after proficiency of basic job functions is accomplished.

Responsibilities

Functions as department receptionist, creating a welcoming environment.
Greets patients, visitors, providers, vendors and others with a warm, positive attitude.
Identifies patient in accordance with the National Patient Safety Goals.
Actively participates in patient handoff to the prep areas by passing on pertinent patient information/concerns.
Keeps personal conversations and phone calls to a minimum.
Maintains patient confidentiality through appropriate level of voice.
Maintains neat and organized front desk.
Ensures front waiting area is free of clutter and maintained for patient safety.
Uses professional etiquette and answers telephones promptly.
Takes complete and accurate messages, relays information promptly.
Keeps patients and families informed of delays or untimeliness of care.
Demonstrates effective communication skills to promote smooth patient flow through the department.
Informs nurse of patient cancellations and requests stop add-on patients promptly.
Performs clerical functions with accuracy and promptness.
Assembles all necessary paperwork for the patient’s chart.
Utilizes legible handwriting to eliminate errors.
Creates accurate patient consent forms on the computer with proper spelling, correct provider, procedure name and patient name.
Notifies supply order technician of need for additional supplies.
Maintains competency in computer system and software programs utilized and seeks opportunities for growth development.
Maintains knowledge of patient scheduling programs.
Maintains knowledge of patient care computer programs.
Attends computer classes as needed or scheduled.
Acts as resource person to the staff members including clinical staff regarding operations of the front desk.
Maintains adequate knowledge of medical terminology.
Participates in activities to improve performance in the department and enhance customer satisfaction.
Enters procedure statistics into database program in an accurate and timely manner.
Attends staff meetings and department in services regularly.
Actively participates in approaches to improve patient satisfaction and maintains patient confidentiality.
Participates on a department task team.