Patient Services Representative - Pain and Rehab Medicine

Staff Careers • Green Bay, WI

2d • Hybrid

About The Position

BayCare Clinic Pain and Rehab Medicine is looking for a Patient Services Representative to join their team in Green Bay. This role involves greeting and checking in patients, assisting with forms, answering phones, scheduling appointments, collecting co-payments, and maintaining patient charts. The position emphasizes a compassionate and thoughtful approach to patient care within a high-volume practice that offers a wide range of treatments for pain and functional problems. The clinic values passion, quality, vision, professionalism, and synergy, aiming to provide measurably superior specialty medical services.

Requirements

• A minimum of a high school education or equivalent.
• Must have a working knowledge of medical terms and health insurance.
• Must possess strong desktop computer skills.

Nice To Haves

• Post high school coursework in Medical Terminology and/or Office Assistant is appropriate.
• Experience with EPIC is preferred.
• Prior experience in a medical setting is preferred.

Responsibilities

• Greets and checks in patients.
• Assists patients in filling out patient forms.
• Answers phones, takes messages, routes calls when necessary.
• Develops patient charts.
• Enters pertinent information into patient charts.
• Schedules patient appointments.
• Collects co-payments from patients.
• Performs general office duties.
• Respects and maintains confidentiality.
• Works in a safe, compliant and ethical manner at all times.

Benefits

• health insurance
• dental insurance
• disability insurance
• life insurance
• flexible spending options
• 401k retirement plan with a company match
• generous PTO
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED