Patient Services Representative - PRN (as needed), daytime, weekday and weekend

Lumexa Imaging•Wexford, PA

7d•Onsite

About The Position

Lumexa Imaging is seeking a Patient Services Representative to join their team. This role is crucial for greeting patients, registering them for procedures, and performing all necessary clerical duties to ensure accurate processing and billing for imaging studies. The position is per diem, with potential for 8-10 hours per week initially, and may increase in the future. The schedule involves weekday or weekend shifts, primarily during daytime hours (7:00 am - 5:00 pm).

Requirements

Customer service background and a history of providing positive customer outcomes
Excellent computer skills, proficient keyboarding and data entry skills and ability to learn new systems
Excellent communication skills
High school diploma or equivalent
Detail oriented and ability to multitask in a busy work environment
Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)
Ability to communicate verbally and in writing with patients, their family members and coworkers

Nice To Haves

Experience in an administrative healthcare position a plus
Knowledge of medical terminology and anatomy a plus

Responsibilities

Greet patients entering the center and ensure a positive customer service experience
Register patients by collecting/verifying patient demographic information, insurance data and referring physician information
Achieve accurate and complete data entry of each patient
Check insurance eligibility
Calculate deductibles and coinsurances
Collect and post co-pays, coinsurances and balances
Daily data entry/computer work
Keep accurate journal sheets of all payments posted
Schedule appointments. Explain studies, procedures and preps to patients
Answer the telephone, fax reports, request and release images
Contact referring physician offices as needed
Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
Print and/or scan documents into patient accounts
Keep the work area stocked, orderly and clean
Release images to patients when necessary
Communicate information to radiologists, technologists, patients and referring physician office
All other duties as assigned