Patient Services Representative - PRN (as needed), daytime, weekday and weekend

Touchstone Medical Imaging•Wexford, PA

6d•Onsite

About The Position

Touchstone Medical Imaging, in partnership with UPMC and Lumexa Imaging, is seeking a Patient Services Representative to join their team. This role is crucial for providing outpatient diagnostic imaging services. The Patient Service Representative greets and registers patients for their procedures, performing all necessary clerical duties to ensure accurate processing for imaging studies and billing. This is a per diem position, meaning it is on an as-needed basis, with potential for increased hours in the future. The role is primarily daytime, weekdays and weekends, between 7:00 am and 5:00 pm, and is expected to be around 8 to 10 hours per week initially.

Requirements

Customer service background and a history of providing positive customer outcomes
Excellent computer skills, proficient keyboarding and data entry skills and ability to learn new systems
Excellent communication skills
High school diploma or equivalent
Detail oriented and ability to multitask in a busy work environment
Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)
Ability to communicate verbally and in writing with patients, their family members and coworkers

Nice To Haves

Experience in an administrative healthcare position a plus
Knowledge of medical terminology and anatomy a plus

Responsibilities

Greet patients entering the center and ensure a positive customer service experience
Register patients by collecting/verifying patient demographic information, insurance data and referring physician information
Achieve accurate and complete data entry of each patient
Check insurance eligibility
Calculate deductibles and coinsurances
Collect and post co-pays, coinsurances and balances
Daily data entry/computer work
Keep accurate journal sheets of all payments posted
Schedule appointments
Explain studies, procedures and preps to patients
Answer the telephone, fax reports, request and release images
Contact referring physician offices as needed
Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
Print and/or scan documents into patient accounts
Keep the work area stocked, orderly and clean
Release images to patients when necessary
Communicate information to radiologists, technologists, patients and referring physician office
All other duties as assigned