Patient Services Representative - Hanover ObGyn

UPMC•Hanover, PA

1d•Onsite

About The Position

Join our team of Life Changers! UPMC is hiring a full-time Patient Service Representative to support our Ob/Gyn office/team in Hanover. 25%25 travel required - 20 North Street (Main office). Travel to 18 North Street (Next door to main office), 2201 Brunswick Drive (Hanover), & 20 Expedition Trail (Gettysburg) Shift/Hours: 3-day, 12-hour schedules. Additional 4 hours scheduled during the week to make full 40-hour weekly schedule - No holidays or weekends! Room for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Purpose: The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments. What Is Unique About the Department: Our department fosters a supportive, collaborative culture where teamwork, positivity, and mutual respect are at the core of everything we do. Team members enjoy a weekday-only schedule that supports a healthy work–life balance, along with free parking and ongoing opportunities for professional development. You’ll be joining a fun, dedicated group of professionals who take pride in delivering high-quality, patient-centered care—and who genuinely enjoy working together. This role also offers excellent long-term growth potential, as the Hanover area continues to expand with a diverse and growing patient population. Conveniently located near the Baltimore border, our site provides easy access to both suburban and metropolitan amenities while maintaining a welcoming, close-knit community atmosphere.

Requirements

Completion of high school graduate or equivalent is required.

Nice To Haves

Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

Provide a warm greeting for all patients.
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
Collect copayments and any other applicable patient payments at the point of service.
Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Promote MyUPMC patient portal and assist patients in registration when applicable
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned.