Patient Services Rep - Special Needs

Tower Health•Philadelphia, PA

15d

About The Position

The Patient Services Representative is responsible for patient registration, scheduling, customer service, and clerical support. The role includes accepting, recording, and verifying insurance information; processing preauthorization requests; collecting copayments and account balance payments; scanning documents into the electronic medical record (EMR); and performing other administrative tasks that support efficient department operations. The representative is expected to interact with patients, families, the community, vendors, coworkers, and physicians in a friendly, courteous, helpful, and considerate manner. The position offers a weekday schedule of either Monday through Friday, 10:00 a.m. to 6:30 p.m., or four 10-hour shifts from 8:00 a.m. to 6:30 p.m., with one weekday off. Start and end times require flexibility to meet practice needs.

Requirements

Complete and maintain all competencies and trainings required for the role.
High school diploma or GED, or relevant experience may be considered in lieu of education.
Relevant experience.
Excellent communication skills.
Excellent interpersonal skills.
General clerical skills.
Flexibility in scheduled start and end times to meet practice needs.

Responsibilities

Register and schedule patients.
Provide customer service and clerical support.
Accept, record, and verify insurance information.
Process preauthorization requests.
Collect copayments and account balance payments.
Scan documents into the EMR.
Perform other administrative tasks that support efficient department operations.
Communicate with patients, families, the community, vendors, coworkers, and physicians in a friendly, courteous, helpful, and considerate manner.