Patient Services Representative
About The Position
South Shore Orthopedics is seeking a highly organized, adaptable, and customer-focused Patient Services Representative (Float) to support multiple departments throughout the practice. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and enjoys variety in their day. As a float team member, you will provide coverage wherever needed, including front desk operations, patient scheduling, registration, clinical support, and administrative tasks. The ideal candidate is flexible, detail-oriented, and committed to delivering outstanding service to every patient.
Requirements
- High School Diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong computer skills and ability to learn new software quickly.
- Exceptional organizational skills with the ability to multitask and prioritize competing demands.
- Strong attention to detail and accuracy.
- Ability to work independently while contributing positively to a team environment.
- Professional, patient-focused attitude with excellent customer service skills.
- Working knowledge of HIPAA, OSHA, and patient confidentiality standards.
- Ability to build and maintain professional relationships with patients, providers, coworkers, and third-party payers.
Nice To Haves
- Previous experience in a medical office or healthcare setting preferred.
Responsibilities
- Answer incoming telephone calls and assist patients with scheduling appointments.
- Register patients, verify information, and complete check-in/check-out procedures.
- Interview patients and obtain accurate demographic and insurance information.
- Schedule follow-up appointments, diagnostic testing, and surgical procedures.
- Room patients and provide administrative support to clinical staff as needed.
- Coordinate with providers and multiple departments to ensure efficient patient flow.
- Maintain accurate patient records within the electronic medical record system.
- Follow established scheduling protocols and business process documentation.
- Perform other related duties as assigned to support practice operations.
Benefits
- Competitive Pay
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k)
- Life Insurance
- AD&D Insurance
- Short & Long-Term Disability Insurance
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
