Patient Services Representative

Washington State University • Pullman, WA

12d • $3,485 - $4,633 • Onsite

About The Position

As the Patient Services Representative for Student Affairs Cougar Health Services, you will provide essential support services for Counseling and Psychological Services. In this role, you will reschedule patient appointments, triage client telephone calls for clinicians, and process new patient paperwork and confidential information. You will be responsible for maintaining patient records in Point and Click (PNC) and for providing general information about Counseling and Psychological Services to patients, faculty, staff, students, and the public, including details about available services and select policies and procedures.

Requirements

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.
• Demonstrated experience using Microsoft Office applications, such as Word, Excel, Outlook and/or Access.
• Demonstrated strong written and verbal communication skills.
• Demonstrated strong customer service skills.

Nice To Haves

• Demonstrated knowledge and understanding of medical terminology.
• Knowledge and use of Electronic Health Records.
• Documented on-the-job experience in a mental health or medical clinic.
• Experience working with or knowledge of the RCW (chapter 70.02) and the HIPAA of 1996 and FERPA, pertaining to the release of protected health information.

Responsibilities

• Reschedule patient appointments
• Triage client telephone calls for clinicians
• Process new patient paperwork and confidential information
• Maintain patient records in Point and Click (PNC)
• Provide general information about Counseling and Psychological Services to patients, faculty, staff, students, and the public, including details about available services and select policies and procedures.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED