Agency Temp Patient Services Rep

Welcome Health, Inc•California, MO

3d•Onsite

About The Position

Welcome Health is redefining primary care for older adults, focusing on deeply personal, relationship-driven care grounded in individual needs. As a medical group backed by SCAN Group, Welcome Health delivers care in various settings, including in-home, in-clinic, and virtual visits. The organization is led by experienced clinicians and professionals who prioritize time, trust, and humanity in healthcare. Providers are encouraged to dedicate time to listening and building lasting relationships with patients. This philosophy extends to employees, with a focus on a supportive environment that values clinical excellence, collaboration, and work-life balance. Welcome Health aims to align its mission with medicine, fostering a workplace where meaningful work is accomplished daily with purpose and pride. This specific role is a temporary position located at the Welcome Health Clinic in Los Alamitos. The organization is a primary care group serving Medicare Advantage patients, with a growing presence in the greater Los Angeles/Orange County area.

Requirements

High School Diploma or equivalent experience
Experience in a healthcare environment working directly with patients, preferably in an out-patient setting.
Multi-phone line and/or multi-channel experience
Ability to type 35 wpm or more
Data entry experience
Basic proficiency in MS office products
US work authorization

Nice To Haves

Prior experience working with older adults (65+)
Prior experience using Athena
Medical office: 2 years

Responsibilities

Ensures equipment and supplies are maintained, reordered, and stocked as needed.
Keeps the work environment (desk and reception area) clean, tidy, and free from clutter at all times.
Maintains a clean and sanitary clinic environment through daily cleaning.
Provides an effective and efficient reception service to patients and visitors, addressing general inquiries, scheduling and confirming appointments, verifying demographics and insurance, collecting co-pays, and managing the check-out process.
Ensures all patients are registered in the EHR promptly and accurately.
Maintains situational awareness, advises patients of delays, and offers appropriate apologies.
Demonstrates active concern for all customers by responding to their needs and expectations in a positive and exemplary manner.
Handles complaints in a responsive and professional manner, promoting positive interpersonal relationships.
Actively identifies and reports opportunities for improvement, seeks solutions, and communicates through the proper chain of command.
Participates in departmental performance improvement activities, including committee involvement and monitoring PI criteria and indicators.
Safely performs job duties by maintaining a safe and clean work environment and practicing safe work habits.
Demonstrates understanding of fire, disaster, safety, and infection control policies, and completes all required training and meetings in a timely manner.
Ensures the proper utilization of resources, including efficient management of supplies and equipment.
Actively supports the achievement of Welcome Health’s Vision and Goals.
All other duties as assigned.