Patient Services Representative

Biospine Holding Company, LLC • Tampa, FL

46d • $15 - $18 • Onsite

About The Position

A nonexempt position responsible for incoming patient calls and patient satisfaction. The Patient Services Representative will answer telephones following Clinic Standards, make, change, or cancel appointments for established patients, review information on Epic and task a message and/or route the call to the appropriate personnel, and maintain the workqueue for each clinic/location for follow-up appointments. This role is also responsible for achieving and maintaining performance consistent with requirements for productivity, quality, and service levels, and developing and maintaining productive team-oriented relationships through individual contacts and group meetings. The representative will communicate with other team members in clinical and clerical areas to provide a successful patient centered practice. Other duties as assigned may also be assigned.

Requirements

• 1 year of customer service required
• Ability to problem solve as well as critical thinking
• Proficient in professional and effective communication skills
• Demonstrate a strong attention to detail and thoroughness
• Effectively utilize available relevant technical tools and resources (e.g. Microsoft, Outlook)
• Knowledge of medical terminology
• Knowledge of the health care field
• Knowledge of legal and ethical considerations related to patient information
• Knowledge of counseling, conflict resolution, and customer service principles and applications
• Skill in putting information in preferred medical record system, meeting clinic standards
• Skill in diffusing tense situations through diplomatic problem-solving
• Skill in using computer and medical records software
• Ability to communicate effectively with patients and staff via phone, in person and through email
• Ability to demonstrate leadership in resolving patient concerns
• Ability to establish relationships with a wide variety of people
• Ability to communicate calmly and clearly with providers and employees

Nice To Haves

• 1 year of relevant scheduling or medical experience preferred
• 1 year of medical terminology preferred

Responsibilities

• Answer telephones following Clinic Standards
• Make, Change, or cancel appointments for established patients
• Review information on Epic and task a message and/or route the call to the appropriate personnel
• Maintain the workqueue for each clinic/location for follow-up appointments
• Achieve and maintain performance consistent with requirements for productivity, quality, and service levels
• Develop and maintain productive team-oriented relationships through individual contacts and group meetings
• Communicates with other team members in clinical and clerical areas to provide a successful patient centered practice
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED