Patient Services Representative - Behavioral Health
Evergreen Health•Jamestown, NY
•$0 - $42,640•Onsite
About The Position
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen’s Center for Behavioral Health in Jamestown. They will collaborate with and support team members to ensure a patient-focused approach to care.
Requirements
- High school diploma or GED
- Ability to communicate clearly and professionally in writing and verbally
- Attention to detail
- Computer efficiency
Nice To Haves
- Strong knowledge of medical and behavioral health terminology
- Customer service experience
- Experience with EMR (Electronic Medical Records) systems
- Experience with insurance verification process
- Excellent typing and editing/proofreading skills
- Bilingual English/Spanish
- Awareness of and sensitivity to the issues and health disparities faced by underserved populations
Responsibilities
- Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
- Schedules all new and existing patients while adhering to proper scheduling procedures and protocols
- Checks patients in and out via EMR system; verifies all patient demographics and healthcare personal information
- Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
- Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiates patient requests; Retrieves when requested all packages, deliveries and mailings
Benefits
- Multiple comprehensive medical health insurance plans
- Dental and Vision coverage at no cost
- Paid Time Off package (4 weeks in the first year)
- 403b with a generous company match
- Paid parking or monthly metro pass
- Professional development opportunities
- Paid lunch breaks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
