Patient Services Associate - Behavioral Health

University of Arkansas System•Little Rock, AR

9d•Onsite

About The Position

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) General Adult Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire. The BHSL General Adult Inpatient Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Requirements

High School Diploma, GED, or formal education equivalent
1 year of work experience in the Health Care field
Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
Successful completion of the UAMS PCT and PSC courses
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Successful completion of a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

Responsibilities

Greet and assist patients, families, visitors, and members of the healthcare team in a professional, respectful, and compassionate manner.
Register patients and accurately verify demographic, contact, insurance, and financial information.
Schedule, reschedule, and confirm behavioral health appointments, evaluations, follow-ups, and other services.
Answer telephone calls and respond to patient inquiries regarding appointments, services, forms, and general department information.
Coordinate referrals, authorizations, medical records, and required documentation to support timely access to behavioral health services.
Maintain accurate patient information, appointments, and documentation in electronic medical record and scheduling systems.
Perform patient check-in and check-out procedures and ensure required forms and documentation are completed.
Collect and process patient payments and provide information regarding financial responsibilities according to established procedures.
Communicate and coordinate effectively with psychiatrists, psychologists, nurses, therapists, social workers, providers, and other healthcare professionals.
Perform other duties as needed.