Patient Services Representative - Dermatology

MaineGeneral Health • Augusta, ME

12d • Onsite

About The Position

Performs receptionist, registration, and clerical duties associated with delivering patient care with a focus on excellent customer service.

Requirements

• Customer service or healthcare office experience preferred.
• Excellent communication and organizational skills.
• Ability to adapt to changing schedules and work in a team-oriented environment.
• Familiarity with electronic health records (EHR) is a plus.

Responsibilities

• Welcome patients and visitors, ensuring a positive and professional experience.
• Manage patient scheduling, check-ins, and check-outs.
• Accurately verify and update patient demographic, insurance, and billing information.
• Collect co-pays, deductibles, and other payments as needed.
• Answer phone calls, respond to inquiries, and direct messages appropriately.
• Work collaboratively with clinical and administrative staff to maintain smooth operations.
• Maintain patient confidentiality and comply with HIPAA and MaineGeneral policies.

Benefits

• Quality health, dental, and vision benefits
• Wellness programs and resources
• Industry-leading leave for new parents
• Generous earned time plan
• Employee Assistance Program
• Access wages already earned before payday with Payactiv
• Tuition Reimbursement
• 403(b) company-matching contributions
• 401(a) retirement income plan
• Life insurance
• Short-term and long-term disability insurance
• Leadership-supported programs and learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed