PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Temple Physicians Inc. @ THCN Northeastern Cardiology

Temple University Health System • Philadelphia, PA

6d

About The Position

The Patient Services Representative completes preregistration, re-registration, and/or re-verification processes according to department procedures, using designated technology and registration and billing systems. The role accurately identifies, verifies, and documents insurance coverage for scheduled services using available electronic and manual sources. It requires daily telephone communication with patients and caregivers, schedulers, and insurance companies to obtain accurate demographic, insurance, referring-provider, and patient-liability information.

The representative performs front-desk and scheduling functions, answers phones, and warmly greets patients and family members. Working as part of a team, the representative helps provide a positive patient experience. Customer service is central to the role, which requires a calm, rational demeanor, effective performance, and the ability to multitask in hectic, high-pressure, emotionally charged situations.

Requirements

• High school diploma or equivalent.
• Two years of experience in a secretarial or clerical/general office position.
• One year of experience in a healthcare setting.
• Calm, rational demeanor and ability to multitask in hectic, high-pressure, emotionally charged situations.
• Customer-service focus.

Responsibilities

• Complete preregistration, re-registration, and/or re-verification processes according to department procedures.
• Use designated technology and registration and billing systems.
• Accurately identify, verify, and document insurance coverage for scheduled services using available electronic and manual sources.
• Communicate daily by telephone with patients and caregivers, schedulers, and insurance companies to obtain accurate demographic, insurance, referring-provider, and patient-liability information.
• Perform all front-desk functions and handle scheduling functions.
• Answer phones and greet patients and family members in a warm and welcoming manner.
• Work as part of a team to provide a good patient experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED