Patient Services Representative-Intermediate (Periodontics)

UT Health San Antonio • San Antonio, TX

6d

About The Position

Under general supervision, the Patient Services Representative provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.

Requirements

• High school diploma or GED.
• Detail oriented, with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Ability to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes or other email software.
• Effective verbal and written communication skills, including the ability to write and prepare memorandums, letters, and other official correspondence.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Verify and/or obtain insurance benefits information for patients.
• Obtain authorizations and referrals.
• Assist with collecting copayments and outstanding balances, and provide financial counseling as needed.
• Serve as an insurance resource for clinic staff and remain up to date on insurance issues.
• Answer and handle phone calls, transferring them to appropriate departments as needed.
• Manage patient appointments according to physician schedules and/or protocols.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED