Float Patient Services Representative

Wheeler•Hartford, CT

3d•Hybrid

About The Position

The Patient Service Representative II (PSR II) is a float position responsible for supporting front desk operations and functions related to the enrollment and registration of new patients/clients across all five Health Centers. This role requires travel between locations, including but not limited to the Navigation Center, to provide coverage and operational support as needed. Responsibilities include scheduling appointments, managing incoming calls, completing registration and intake processes, and backfilling front desk coverage as needed to ensure efficient daily operations and continuity of care.

Requirements

High School diploma and one year of progressively responsible work experience is required.
A valid driver’s license and access to timely and reliable transportation are required.

Nice To Haves

Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners are preferable.

Responsibilities

Maintain flexibility by assisting all five health centers including the Navigation Call Center.
Greets and provides exceptional customer service to all patients/clients, visitors, and callers, assessing the needs of each and triaging as necessary.
Oversee the safe, efficient, and comfortable atmosphere of the reception area.
Collect, verify, update, and document all consents, screenings, demographic and insurance information, prior to services via the Phreesia Pad.
Verify each patients/client’s insurance coverage at the time of check-in via Phreesia eligibility swipes and/or verification calls to the insurance company.
Collects patient/client copays and outstanding balances at the time of check-in, reconciles deposits, and forwards to billing in a timely manner.
Review and maintain provider schedules daily to ensure accuracy. Backfills no show and cancelled appointment slots, ensuring patients/clients have timely access to care.
Manage all walk-in appointments in accordance with Wheeler’s scheduling guidelines.
Manages scheduling for all disciplines, including but not limited to Medical, Dental, Behavioral Health, and the Psychiatric department.
Produces and delivers timely, accurate and professional documents as needed to patients/clients, referral sources, collateral contacts, and primary care physicians.
Supports supervisor in monitoring office supplies, lab supplies, educational and clinical literature, and orders as necessary.
Maintains all scanning/indexing per Wheeler’s indexing protocols.
Processes, and sorts incoming faxes and mail.
Pursues and utilizes available insurance trainings and staff development opportunities to develop job related skills, and enhance knowledge and growth within the agency.
Maintains flexibility pertaining to cross training in the Navigation Center and coverage at other Health and Wellness sites as it meets the needs of the department.
Maintains competencies to meet expectations in all position-specific key performance indicators.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.