Patient Services Representative (Manteca Northgate West)

Available Staff Positions • Manteca, CA

3d • Onsite

About The Position

The Patient Services Representative (PSR) is primarily responsible for politely greeting patients, data entry into the practice management and other data systems; and monitoring various statistical and informational reports. The PSR duties are shared and involve tasks associated with efficient flow of patients, such as answering phones, making appointments, and registering patients. This position works at our Manteca and Manteca Northgate West Clinics - Family Medicine and Urgent Care.

Requirements

• Basic medical front office practices knowledge.
• Basic computer operations knowledge.
• Strong typing skills.
• Strong written and verbal communication skills.
• Ability to work well with people.
• Ability to communicate effectively and respectfully in English / Spanish.
• Ability to work with computers and other modern office equipment.
• Ability to work in a busy environment.
• Ability to multi-task.
• Flexibility to travel and accommodate changes in daily and hourly schedules.
• High school diploma or GED.

Nice To Haves

• Bilingual English/Spanish preferred.
• Aptitude for detail and precision.
• 2-3 years experience in medical/data processing field preferred.
• Certificated through medical front office training program preferred.
• Typing certificate preferred >35 wpm.

Responsibilities

• Greeting patients politely.
• Performing data entry into practice management and other data systems.
• Monitoring various statistical and informational reports.
• Answering phones.
• Making appointments.
• Registering patients.
• Performing beginning of the day and end of the day processes, including opening and closing the clinic and arming and disarming alarms.
• Registering and orienting all patients to clinic policies regarding services offered, appointment system, after hour’s coverage, collection policy, etc.
• Entering, reviewing, and making necessary changes to all patient registration information in the practice management system.
• Performing daily pre-flow procedures and working collaboratively with back office personnel to process patient encounters and collect amounts due.
• Researching and answering questions/correspondence on a patient's account in a timely and professional manner, with regard to patient confidentiality.
• Answering all incoming calls by the 3rd ring using proper phone etiquette and distributing calls as appropriate, including message taking and distribution.
• Maintaining a neat and organized work area with appropriate labeling of files.
• Carrying out Health Information Representative functions as assigned.
• Proactively participating in industry best practices and corporate quality improvement initiatives.
• Building positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
• Adhering to the GVHC Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
• Other duties as assigned.

Benefits

• Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages
• Dental
• Vision
• 403(b) with match
• FSA plans
• Gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED