Patient Services Representative

Lehigh Valley Health Network•Allentown, PA

10d•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is seeking a Patient Services Representative to coordinate and provide a variety of clerical/administrative duties associated with daily physician practice operations. This role serves as the initial point of contact for patients and healthcare providers within the practice, delivering a high standard of customer service to maintain the overall patient experience. LVHN is a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work, consistently ranked among the "Best Hospitals" by U.S. News & World Report and a Magnet <p>The Patient Services Representative is responsible for coordinating and providing a variety of clerical/administrative duties associated with daily physician practice operations. This role serves as the initial point of contact for patients and healthcare providers within the practice, delivering the high standard of customer service necessary to maintain the overall patient experience. The Patient Services Representative will perform a variety of detail-oriented administrative tasks that anticipate the needs of team members and patients according to the organization's policies and standard work. This role will gather information necessary for accurate registration and check-in to fulfill service promise. The Patient Services Representative will obtain and verify insurance authorizations/precertification and complete medical record release requests and schedule/confirm patient appointments. This role will sustain the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment. The Patient Services Representative will collaborate in all aspects of training, staffing, and functionality while providing substantial and valuable feedback. This role will keep abreast of changes in all insurance providers regarding coverage and reimbursement changes. The Patient Services Representative will organize effectively and efficiently to accommodate interruptions and changing priorities. This role will perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner. The Patient Services Representative will perform appropriate patient outreach including telephone and EMR messaging.</p>

Requirements

High School Diploma/GED
1 year Customer service experience
Ability to adapt to changing priorities.
Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills.
Proven proficiency of technology and EMR workflows at the conclusion of orientation.
Able to handle cash and other methods of patients accurately.
Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Responsibilities

Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
Gathers information necessary for accurate registration and check-in to fulfill service promise.
Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
Organizes effectively and efficiently to accommodate interruptions and changing priorities.
Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
Performs appropriate patient outreach include telephone and EMR messaging.