Per-diem Patient Services Representative - Dental

DAP Health•Desert Hot Springs, CA

1d•$23 - $24•Hybrid

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Requirements

Minimum of one year experience working in a medical setting including a clinic, hospital, private practice, or pharmacy
Minimum of one year experience working in a high-volume customer service role including both face-to-face and multi-line telephone system communications
Diploma from an approved High School or GED equivalent
Current Basic Life Support (BLS) certification with the American Red Cross or American Heart Association

Nice To Haves

Bilingual in Spanish may be required, depending on location or circumstance

Responsibilities

Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting
Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns
Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service
Keeps Manager informed of office equipment upkeep/maintenance
Maintains accurate demographic, insurance, and guarantor information at every patient visit
Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS)
Collects all payments due on patient accounts and assures journals are closed and balanced daily
Answers all incoming calls and engages with patients by always upholding Quality Standards
Performs registration, check-in duties, and operator duties (Refer to workflows in Practice Management Sharesite)
Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy
Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form)
Understands the organization's commitment to providing a high-quality of patient care
Promotes a Patient-centered environment