Patient Services Representative

Vanguard Medical Group•Glen Ridge, NJ

9d•$20 - $24•Onsite

About The Position

Vanguard Medical Group is seeking a full-time Patient Services Representative to support our Glen Ridge office. In this position, you will help patients navigate their experience with the practice from their initial phone call through check-in and follow-up. You will coordinate appointments, verify patient and insurance information, collect payments, manage front office communications, and work closely with clinical staff and providers. The ideal candidate is organized, dependable, comfortable working in a busy medical office, and committed to providing professional and compassionate service.

Requirements

High school diploma or equivalent required.
At least one year of experience in a medical office, healthcare reception, or front desk position preferred.
Prior experience in primary care or family medicine is strongly preferred.
Familiarity with electronic medical record systems; Athena experience is a plus.
Working knowledge of insurance verification, co-payment collection, and HIPAA requirements.
Strong verbal and written communication skills.
Professional and patient-focused customer service skills.
Ability to organize competing priorities and work effectively in a fast-paced environment.
Ability to collaborate with providers, clinical employees, and administrative team members.

Nice To Haves

Athena experience is a plus.

Responsibilities

Welcome patients, families, and visitors in a courteous and professional manner.
Respond to patient questions and provide information regarding office procedures, practice policies, and anticipated wait times.
Communicate patient arrivals, scheduling concerns, and other relevant information to clinical staff.
Serve as a point of communication between patients, providers, and other members of the care team.
Maintain a professional, organized, and welcoming front office environment.
Respond to patient concerns with patience, discretion, and empathy.
Schedule new patient, follow-up, and other office appointments according to provider availability and scheduling guidelines.
Review appointment details and communicate required forms, laboratory orders, fasting instructions, or other pre-visit requirements.
Track patient arrivals, cancellations, rescheduled appointments, and no-shows.
Help fill same-day openings by managing cancellation lists and appointment waitlists.
Notify appropriate team members when appointment schedules or patient arrival statuses change.
Complete patient registration and check-in accurately and efficiently.
Confirm patient identity, contact information, demographic information, and insurance coverage.
Scan current insurance cards and photo identification into the electronic medical record.
Verify insurance eligibility and communicate coverage concerns to the appropriate clinical or billing team.
Collect co-payments and outstanding patient balances at the time of service.
Provide receipts and accurately document payments within the appropriate system.
Answer incoming telephone calls and direct callers to the appropriate employee, provider, or department.
Review office email and Microsoft Teams messages and respond or route them promptly.
Enter complete and accurate information into the electronic medical record.
Assist with prior authorizations and pre-certifications for medications, imaging, procedures, or other services when required.
Complete general administrative duties, including scanning, faxing, filing, mailing, and document preparation.
Protect patient confidentiality and follow all HIPAA and organizational privacy requirements.
Secure or log off workstations whenever they are unattended.
Monitor office supplies and replenish front desk materials as needed.
Identify and report maintenance, safety, or operational concerns to the Practice Supervisor.
Support the team with additional front office responsibilities as operational needs arise.