Patient Services Representative

Cornerstone Family Healthcare•Newburgh, NY

6d•Hybrid

About The Position

Cornerstone Family Healthcare is searching for a Patient Services Representative (PSR) to join our busy Women’s Health department in Newburgh, NY. The PSR is responsible for performing general patient registration responsibilities and office duties.

Requirements

High School Diploma or equivalent
Must have Schedule Flexibility
Travel to different site when needed

Nice To Haves

Is knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules)
Being knowledgeable about the sliding fee scale and having the ability to communicate required documentation & requirements to patients.

Responsibilities

Registering all patients and collecting required documentation including creating a medical record for new patients including all necessary forms.
Verifying insurance eligibility & PCP for each patient at every visit and accurately enter data into the electronic medical record system.
Collecting all co-payments and visit payments at each visit at the time of registration.
Scheduling appointments, completing confirmation calls, rescheduling and canceling appointments as needed.
Demonstrating excellent customer service skills; greeting all patients promptly upon entering the patient waiting area and responding promptly & appropriately to their requests.
Using appropriate phone etiquette, treating all callers with courtesy and respect.
Being attentive to all callers placed on hold and diligently monitors time spent on hold.
Monitors the patient waiting area and ensures that is kept clean and orderly.
Monitoring No-Show appointments daily; logging all No-Show’s and sending appropriate notification to the patient notifying them that they have missed their appointment.
Monitoring the Referral Log daily; following up on referrals from 30 days prior to ensuring that the patient kept their referral appointment and that all consultation reports have been received.
Being knowledgeable about the sliding fee scale and having the ability to communicate required documentation & requirements to patients.
Actively participating in Patient Wait Time Studies and Patient Satisfaction Surveys.
Ensuring that all required Studies/Surveys are submitted.
Provides cross coverage in another department or site as assigned.
Maintains open communication with team and supervisor by alerting them of any potential barriers that may cause delays or difficulties during the day.
Being knowledgeable about policies and procedures related to patient registration, documentation requirements and collection, HIPAA/Confidentiality and all other policies and procedures related to this position.
Maintaining confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
Attends and participates in monthly department, PSR, All Staff and other required meetings.
Perform other related duties as assigned.